How to Pause or Cancel Your Factor Meals Subscription
Need to pause or cancel your Factor subscription? Learn how to easily manage your plan.
Need to pause or cancel your Factor subscription? Learn how to easily manage your plan.
New to Factor? We're here to help you navigate our service and manage your subscription.
Our dietitian-approved, ready-to-eat meals are designed to simplify your healthy eating routine. Each meal is crafted by chefs with your nutrition in mind, so you can enjoy tasty and balanced options. If you’re thinking about managing your subscription, know that you’re in control. Whether you want to pause or cancel, we’ve made the process easy, so you can adjust your plan as needed without any stress.
Need a break? Pausing your subscription is easy!
We understand that life changes week to week, so you can easily skip deliveries through our website or app. Just make sure to do so by your cutoff: 11:59 pm Pacific Time (PT) 5 days prior to your next scheduled delivery. Follow these simple steps to take a break anytime!
On the website:
- Log into your account
- Select the date you want to skip
- Click ‘Edit Delivery.’
- A pop-up will appear, where you can select 'Skip Week.'
On the app:
- Open the app and log into your account
- Head to the week you’d like to skip
- Tap the three dots next to the delivery date
- Select 'Skip Week.'
Considering cancelling your Factor subscription? Here's why you should stay!
Factor delivers fresh, chef-prepared meals designed to support your wellness goals. Our ready-to-eat options give you more time to focus on what excites you! No prep required, just choose a Factor meal, heat it up, and enjoy. You can choose from over 26+ weekly meals and add-ons including cold-pressed juices and snacks. Our plans Keto, Chef's Choice, Protein Plus, and Calorie Smart ensure that you can easily balance health and taste, and can switch things up whenever you like. Plus you can schedule a free 20-minute consultation with one of our expert dietitians to set yourself up for success in your wellness journey.
Want to cancel your Factor subscription? Follow the steps for easy cancellation
On Desktop or Laptop:
- Log in to your account and go to the Plan Settings page.
- Scroll down to the Status section and click 'Deactivate My Plan.'
- Choose an option or click 'Cancel Anyway.'
- Select your reason for cancellation and click 'Deactivate Now.'
On the app:
- Open the app and log in to your account.
- Tap the three horizontal lines in the top-right corner.
- Go to 'Settings,' then select 'Personal Information' from the dropdown.
- Scroll down, click on ‘Delete Account’
- Click on 'Continue to deactivate'.
- Select your reason for cancellation and click 'Deactivate Now.'
Deactivating your plan will skip your deliveries indefinitely but you're welcome to reactivate anytime!