Our meals are shipped in insulated boxes with ice packs that maintain a refrigerated temperature to keep your food fresh for a long time. We have thoroughly tested our packaging to withstand all seasons and climates in Canada.
Please note that it is normal for the ice packs to be partially melted upon arrival, as they release cold air into the box while melting. Be sure to transfer the meals to the fridge as soon as you receive them to maintain their freshness.
Food safety is a top priority for us. All Factor meals come with clear allergen declarations on their packaging. We advise carefully reviewing the individual product packaging for the most accurate and up-to-date information regarding ingredients and allergens. Additionally, please check the ingredient list on our website before selecting meals to ensure they meet your dietary needs.
Please be aware that our meals are prepared in a facility that also processes wheat, milk, soy, eggs, tree nuts, peanuts, fish, and shellfish.
No problem! You can easily skip a week (or more) whenever necessary. Just make sure to do so by your cutoff: 11:59 pm Pacific Time (PT) 5 days prior to your next scheduled delivery.